Refund & Return Policy
1. General Policy
At Larry & Sam Flower Shop, we take pride in providing high-quality, fresh-cut flowers. Due to the perishable nature of our products, all flower orders are considered final and non-returnable once delivered.
2. Eligibility for Refund or Replacement
We only offer refunds or replacements under the following circumstances:
- Incorrect item delivered
- Missing items in the order
3. Reporting a Problem
To be eligible for a refund or replacement, you must:
- Report the issue within 24 hours of delivery
- Provide clear photos or videos as proof of the issue
- Contact us through our official communication page
4. Non-Refundable Cases
Refunds or replacements will not be granted in the following situations:
- Minor variations in color, size, or arrangement due to seasonal availability
- Damage caused after delivery due to improper handling or storage
- Incorrect delivery details provided by the customer
- Delays caused by unforeseen circumstances (e.g., traffic, weather conditions)
5. Order Cancellations
- Orders may be canceled up to 24 hours before the scheduled delivery or pickup time for a full refund
- Cancellations made within 24 hours of fulfillment may not be eligible for a refund, as preparation may have already begun
6. Care Responsibility
Once the flowers have been delivered, proper care is the responsibility of the customer to maintain freshness:
- Place flowers in clean water immediately
- Keep them in a cool area away from direct sunlight
- Change water regularly and trim stems if needed
(For more detailed information, refer to this guide on how to take care of flowers.)
7. Contact Us
If you experience any issues with your order, please contact us as soon as possible so we can assist you.
By placing an order with us, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.